The hospitality industry is known for some pretty demanding work environments. From restaurants, hotels, and event organizers, all sub-industries require job candidates to have certain character traits and skills. If you are in charge of hiring, you should first look for candidates with “soft skills,” which tends to be overlooked…

Writing stunning job ads is more complicated than most of us think. With so many job description templates out there, finding the right information to stand out and attract quality applicants can feel like a daunting task. …

Alex Larochelle is all about details. That’s probably why she’s been able to carve out her niche in the Boston bartending scene. Originally, her plan was to go into journalism. With her sights on being a news reporter, she graduated college and landed a job in Rhode Island as the…

The personal and professional concepts behind hospitality and customer service are easy to comprehend, however the difference between the two can seem murky. Here’s our attempt to explain the distinction. We’ll start with the formal definitions according to Oxford: Hospitality noun hɑspəˈtælət̮i/ ] friendly and generous behavior toward guests Customer Service noun kʌstəmər ˈsɜːrvɪs/ ​ …

Adam Van Buskirk masks up and starts setting up the new patio at the , MA. The small neighborhood bar near Fenway Park was granted outdoor seating on Commonwealth Avenue in light of the pandemic, a modest patio dining area spread on the sidewalk and two parking spaces. …

The personal and professional concepts behind hospitality and customer service are easy to comprehend, however the difference between the two can seem murky. Here’s our attempt to explain the distinction. We’ll start with the formal definitions according to Oxford: Hospitality noun hɑspəˈtælət̮i/ ] friendly and generous behavior toward guests Customer Service noun kʌstəmər ˈsɜːrvɪs/ ​ …

To make a career in the restaurant business is to make a career in resilience. It also means possessing qualities that you need to employ every minute of your shift: empathy, curiosity, problem-solving, critical thinking, and generosity, to name a few. For some, that kind of job is draining physically…

You pick up skills in hospitality not everyone can master. Emotional intelligence comes into play when you’re working with the public on a daily basis — empathy, sincerity, congeniality. All of these help you do your job better and result in delivering an exceptional experience for the customer. It depends…

Can a cup of coffee be delicious and change lives at the same time? The answer to that is you bet it can! Mark Johnson, the founder of Intent Coffee Roasting, made it possible for coffee to change the lives of coffee farmers. So, how did Mark manage to put…